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Welcome to Onetrail Customer Care





Direct Support +31 (0)30 697 32 85 

We are here to answer your support questions from 08:00 till 18:00 hours CET.


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Support Response Delay Notice

Due to the vacation period, our response times may be longer than usual. We appreciate your patience and understanding during this time. We’re doing our best to get back to you as quickly as possible.

AWS Production Migration Completed

We’re happy to inform you that the migration of our production environment to AWS was completed successfully.

The platform was brought back online in stages Sunday July 13th starting at 14:30, and we have been closely monitoring traffic and system behavior since then.

Tomorrow morning, we will review and reprocess any traffic that may have failed during the migration window.

Thank you for your patience and cooperation throughout this transition. If you experience any issues or have questions, please don’t hesitate to contact us.


MAINTENANCE NOTIFICATION

To ensure our platform remains secure and up to date, we perform regular system restarts every Monday evening.

Please note that during these restarts, brief downtime may occur between 18:30 and 23:00 CET.

In addition, on every third Monday of the month, we carry out system patching.

During this maintenance window, the platform will be unavailable between 18:30 and 23:00 CET.

We appreciate your understanding and cooperation.

Onetrail Support
+31 30 697 32 85
Servicedesk


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