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*** AS2 certificate change moved to Tuesday 6 October ***

The Onetrail AS2 signing and encryption certificate changes on Tuesday 6 October 2026, 11:00 CET, for Production and Acceptance. (This was previously announced for Monday 5 October.)

Please load the new certificate before that date. Nothing is required from you on the day itself. Certificates and fingerprints are here: AS2 documentation

Separately, on Monday 5 October the TLS certificate on as2.onetrail.net changes issuer to Amazon. No action is needed unless your system trusts our specific certificate rather than a standard trust store.

MAINTENANCE NOTIFICATION

Regular maintenance:

To ensure our platform remains secure and up to date, we perform a system restart on the third Monday of each month. 

During this maintenance window, the platform will be unavailable between 18:30 and 23:00 CET.

We appreciate your understanding and cooperation.

Onetrail Support
+31 30 697 32 85
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