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*** Customer Support Availability Notice ***

Please be advised that Customer Support will be unavailable after 16:30 on Friday 22nd of May and Monday 25th of May due to employee vacations and a public holiday.

Services will resume as normal on Tuesday 26th of May.


Service Notification – Peppol SML Migration | 30 April 2026

Today we are updating our connection to the Peppol Service Metadata Locator (SML) as part of the OpenPeppol insourcing project. OpenPeppol has taken over operational management of the SML from the European Commission, and all SMP providers are required to migrate to the new OpenPeppol infrastructure before 31 May 2026.

During this maintenance window, brief interruptions to Peppol document routing lookups may occur. We expect no impact on document delivery itself, but if you experience any issues sending or receiving Peppol documents, please contact our support team.

No action is required on your end.

MAINTENANCE NOTIFICATION

Regular maintenance:

To ensure our platform remains secure and up to date, we perform a system restart every two weeks on Monday evening (starting from Monday 16th March 2026).

Please note that during these restarts, brief downtime may occur between 18:30 and 23:00 CET.

In addition, on the third Monday of each month, we carry out system patching.

During this maintenance window, the platform will be unavailable between 18:30 and 23:00 CET.

We appreciate your understanding and cooperation.

Onetrail Support
+31 30 697 32 85
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