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My Onetrail is our cloud application area where our customers can view all their order and product information. This area is also known as the Trading Partner Network Portal.

Link to My Onetrail: https://apps.onetrail.net/TPN-Portal/


User account login


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titleI cannot login and click on “forgot my password” because my email address is unknown.

You probably do not have a user account yet or you do not use the email address under which you are registered as a user.


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titleWhy have I not received an activation link?

The email probably ended up in your spam box or is blocked by your company's firewall. The sender of this email is support@onetrail.com.

You can request a new link via the “forgot my password” button.


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titleWhy do I get a “login failed” notification even though my password is correct?

This can have several causes:

  • Try to login with a different browser
  • Try clicking the other tabs. Sometimes you are logged in anyway.


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titleI get the message "you are not authorized"

You do not have access to this section. Ask the Onetrail portal administrator within your company to extend your rights.



New user 


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titleHow can I add a new user?

The Onetrail portal administrator within your company can add new users in the tab “TPN Manager” via the button “add user”.



Tabs 


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titleWhy can't I see tabs even though I'm logged in?

You are probably not using the correct URL. Always log in via the URL: https://apps.onetrail.net/TPN-Portal/