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Image AddedMy Onetrail is a cloud application where you can view and manage all your order and product information. This area is also known as the Trading Partner Network Portal.

Link to My Onetrail: https://apps.onetrail.net/TPN-Portal/


User account login


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titleI cannot login and click on “forgot my password” because my email address is unknown.

You probably do not have a user account yet or you do not use the email address under which you are registered as a user.


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titleWhy have I not received an activation link?

The email probably ended up in your spam box or is blocked by your company's firewall. The sender of this email is support@onetrail.com.

You can request a new link via the “forgot my password” button.


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titleWhy do I get a “login failed” notification even though my password is correct?

This can have several causes:

  • Try to login with a different browser
  • Try clicking the other tabs. Sometimes you are logged in anyway.


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titleI get the message "you are not authorized"

You do not have access to this section. Ask the Onetrail portal administrator within your company to extend your rights.




New user 


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titleHow can I add a new user?

The Onetrail portal administrator within your company can add new users in the tab “TPN Manager” via the button “add user”.




Tabs 


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titleWhy can't I see tabs even though I'm logged in?

You are probably not using the correct URL. Always log in via the URL: https://apps.onetrail.net/TPN-Portal/



Is your question not listed? Please contact support@onetrail.com to help you.