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How can we help?

If you have any questions please contact us. We are happy to help you.



Report an incident

http://servicedesk.onetrail.com

Ask a question

http://servicedesk.onetrail.com

Request a configuration change

http://servicedesk.onetrail.com








INCIDENT NOTIFICATION

IN SHORT - UPDATE: The service interruption is resolved. All services are running smoothly again. 

The service interruption on the Onetrail platform as reported this morning has been resolved. Our services have been available for over an hour now. Since then we have been monitoring our message processing. Everything is running smoothly without delay. If you have messages that need to be (re)submitted, you can do so now.

We apologize for any inconvenience caused. No further updates will be sent.
 
Want to know more? 
The most important FAQ service interuption.
If you have any questions please contact Onetrail Support +31 30 697 32 85  during our business hours, we are happy to help you. 

MAINTENANCE NOTIFICATION

IN SHORT: Next maintenance planned from June 22 till end of July.

Last month’s upgrades have been successfully completed. As a next step in the overall plan to further improve scalability and predictability of the Onetrail Platform, additional upgrades will take place every night from Monday till Friday for the next 6 weeks. Around month end, June 29th and 30th of June are excluded.

During this time frame back-up resources will be stand-by at night in case something doesn’t go as planned, so that you, as our customer, experience no issues in the morning. More complicated updates are planned on Monday evenings during our regular maintenance window. As a result services may not be available.



FAQ USER ACCOUNTS

De administrator van uw bedrijf kan nieuwe users toevoegen in het tabblad “TPN Manager” via de button “add user”.

U heeft nog geen user account of u gebruikt niet het e-mailadres waaronder u als gebruiker bent geregistreerd.

Dit kan verschillende oorzaken hebben:

  • Probeer met een andere browser in te loggen

  • Probeer op de andere tabbladen te klikken. Soms bent u toch ingelogd.

Waarschijnlijk is de email in uw spambox terechtgekomen of wordt door de firewall van uw bedrijf geblokkeerd. De afzender van deze mail is support@onetrail.com. U kunt een nieuwe link opvragen via de button “forgot my password”.

Waarschijnlijk gebruikt u niet de juiste URL. Log altijd in via de link: https://apps.onetrail.net/TPN-Portal/


FAQ customer onboarding


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