FAQ Error messages

The incorrect cells are highlighted in red. Probably you have:

• Used e characters like '&', '-', '+' or '%' in your MFPN. Please use letters and numbers only.
  
  
• Your EAN is too long or your EAN is not a valid EAN.
  
  
• You forget to fill in a required cell/column. A red N/A appears in the product overview.
  
  
• Your short description or long description contains too many characters.
  
  
• You use letters in fields where numbers are required, for example in the columns 'Stock', 'Price' or 'EAN (GTIN)'.
  
  A full overview on all mandatory and optional product data fields can be found in the Product Manager - Product data file guidelines.
  
  

In this case, you have tried to upload a file with a duplicate SKU.

• Use CTRL + F in your Excel sheet to lookup the SKU's listed.
  
  
• Single buyer: Make sure the SKU is unique in your file. Multi buyer: Make sure that per SKU (for all different buyers) all the information is the same. Except for the price, the price can be different per Buyer.
  
  
• You can delete the duplicate products or change one of the SKU's if its multiple separate products.
  
  
• You can find duplicates in your sheet with the function under 'Conditional Formatting > Highlight Cells Rules > Duplicate Values'.
  
  
• Make sure you select the column SKU, and the duplicate values will be highlighted.