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Welcome to Onetrail Customer Care


Due to a service interruption at Atlassians' Jira we are currently not available via our support service portal.

Please contact us by email or phone.





Direct Support +31 (0)30 697 32 85 

We are here to answer your support questions from 08:00 till 18:00 hours CET.


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FAQ Product Manager 

FAQ SKU and MFPN

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Upcoming limited support due to Holiday period:

Dear customer, due to the upcoming holiday period we will have periods with extremely limited support. P1s will still be picked up.

Please expect some general delays in response between December 23rd until January 6th due to employee vacations. 


MAINTENANCE NOTIFICATION

IN SHORT

To comply with our ISO27001 certification standards we patch our systems regularly.


Dear customer,

As we are striving to keep our systems as safe as possible we have to patch our systems.

We planned this every third Monday of the month: our platform will be down between 18.30 and 23:00.

To be as informative as possible we've planned this for the whole year 2024:


DayDateTime
Monday21-Oct-2418:30-23:00
Monday18-Nov-2418:30-23:00
Monday16-Dec-2418:30-23:00
Monday20-Jan-2518:30-23:00
Monday17-Feb-2518:30-23:00
Monday17-Mar-2518:30-23:00
Monday21-Apr-2518:30-23:00


Want to know more?
If you have any questions please contact Onetrail Support during our business hours, we are happy to help you.

Onetrail Support
+31 30 697 32 85
Servicedesk

Kind regards,

The Onetrail team


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